How can we
help?
Find answers, get support, and learn more about TourBond. We’re here to help you plan, ride, connect, and belong — every step of the way.
Get the help you need.
Find answers by topic or check the most common questions below.
Getting started
Learn the basics and get ready for your next ride.
Rides & groups
Plan rides, join groups, and stay connected.
Account & privacy
Learn about your account and personal data.
Quick answers for common questions.
Can't find what you're looking for? Browse the topics above or send a request below.
How do I join a ride?
Discover a public ride in the app and request to join, or use an invitation from the host. The host manages approval and available places.
Where is my trip history stored?
Your detailed personal trip history is encrypted on your device. TourBond stores summary statistics for completed rides, but does not keep a cloud copy of your detailed track for replay.
How does group voice work?
During an active ride, members can join the group voice room from the app. Microphone access is requested when you use voice.
How do I update my profile?
Open your profile in the TourBond app to edit your name, photo, and other available account details.
How can I request account deletion?
The account deletion process is being reviewed. The account deletion page will show the verified request channel when it is available.
Tell us what's happening.
You can contact us without a TourBond account. Please do not include passwords, verification codes, or sensitive location details.