Privacy should
travel with you.
How QuantixLab handles personal information across the TourBond website and app.
LEGAL INFORMATIONClear information for every ride.
Effective: September 21, 2026. Last reviewed: September 21, 2026.
Who is responsible
QuantixLab operates TourBond and is responsible for the personal information described in this policy. Our contact address is House #231, South Pirerbagh, Mirpur, Dhaka 1216, Bangladesh. You can contact us about privacy at [email protected].
This policy applies to the TourBond website, mobile app, support channels, and related services. It does not replace the privacy notices of app stores, payment providers, maps, social platforms, or other third parties when you use their services.
Information we collect
We collect account and profile information you provide, including email address, name, username, country, age confirmation, settings, and optional phone number, profile photo, biography, and vehicle or Garage records. We also collect account, session, device, and notification identifiers needed to authenticate you, secure the service, and deliver notifications.
When you use TourBond, we process ride plans, planned locations, membership, invitations, chat, support requests, safety or moderation reports, subscription status, and service activity. A website support request includes the name, email address, topic, subject, and message you submit. Service logs may include request and security metadata.
Location, voice, and trip history
When you start or join an active ride and grant permission, TourBond processes precise location to provide navigation, group coordination, route progress, and safety features. Tracking can continue while an active ride is minimized through the user-started foreground service. You can stop sharing by leaving or ending the ride and can change permissions in device settings; features that need location may then be unavailable.
Approved ride members receive live rider coordinates during active tracking. TourBond does not keep a continuous server-side history of ordinary live rider coordinates. Planned meetup, destination, route, and stop coordinates are separate ride-planning data. Public ride pages show only a broad meetup area, not exact coordinates.
Detailed personal trip history for replay is encrypted on your device. TourBond keeps completed-ride summary data, and an SOS or other rider-triggered safety event may include a coordinate. Group voice is transmitted only to provide live communication and is not recorded by TourBond. Video exports are created on your device and are shared only when you choose a destination.
Why we use information
We use information to provide and secure accounts, rides, maps, navigation, group communication, notifications, Garage features, subscriptions, support, moderation, safety tools, and account deletion; to prevent abuse and fraud; to comply with legal obligations; and to improve reliability. The legal grounds or equivalent basis depend on the context, including performing our service agreement, your consent (for example, permissions and advertising choices where required), our legitimate interests in safety and security, and legal obligations.
TourBond is not an emergency dispatch or automatic crash-detection service. In an emergency, contact local emergency services.
Retention and deletion
We keep information for as long as needed for the purposes above, including while your account is active and for security, dispute, legal, and recordkeeping needs. We use retention criteria that account for the type of data, the relationship with you, and applicable law. Ordinary live rider coordinates are relayed transiently rather than retained as a continuous server-side history; encrypted detailed trip history remains on your device subject to the app's retention settings.
You can delete your account in the app from Settings using Delete account, or by email as described on the Account Deletion page. After we verify a request, we disable account access and begin a seven-day recovery period. We then delete or de-identify associated information, including by requesting deletion from applicable processors, unless we must retain limited information for legal, security, fraud-prevention, safety, or recordkeeping reasons. The app also removes account data stored on your device. Deleting an account does not cancel an app-store subscription or remove material you independently exported or shared with others.
Your choices and rights
You can update available profile information, manage device permissions, leave rides to stop live sharing, and use in-app privacy and advertising controls where available. Depending on where you live, you may have rights to request access, correction, deletion, a copy, restriction, or objection. We may need to verify your identity and may decline or limit a request where permitted by law.
To make a privacy request, contact [email protected] or use the support page. We will respond in accordance with applicable law. You may also have the right to complain to a data-protection authority or other regulator where you live.
Security, transfers, and updates
We use safeguards such as access controls, encrypted connections, and encryption for detailed local trip records. No method of transmission or storage is completely secure. Service providers and infrastructure may process information in other countries, including outside your country or region; we take steps intended to support lawful transfers and appropriate safeguards where required.
We may update this policy to reflect changes to the service, our processing, or the law. We will publish the updated version with a new effective date and provide additional notice when required.
Contact
QuantixLab, House #231, South Pirerbagh, Mirpur, Dhaka 1216, Bangladesh. Privacy contact: [email protected].
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